Is Car-Rentals.com the cheapest?

Yes, we offer a guarantee of the lowest price - because we compare various retailers, we can always offer you the best price in town.

What do I need to do when picking up a car?

To pick up your car, you will need your voucher, passport, driver's license and a credit card. It is very important that your driver's license and credit card are in the same name as the main driver. Keep in mind that the local rental company will reserve a certain amount on your credit card as a deposit. This requires the PIN code for your credit card. If your driver's license is foreign (for example, in Chinese), you must bring a translation with you. Only your original passport and driver's license will be accepted - a copy is not sufficient.

Are there any additional costs?

Our rates are all-inclusive. Our reservation department will inform you in advance should additional costs apply. You can always cancel your booking free of charge if you do not agree (this must be done at least 48 hours prior to the start of the car hire period).

What kind of insurance is applicable to my car rental?

In general, Liability Insurance, Fire Insurance, All-Risks Insurance and Theft Insurance are included in the cost of your rental car.

What is a worry-free label?

Only rental companies with a high level of customer satisfaction are eligible to be included in our Worry-Free selection. This rate includes excess cover and unlimited kilometres. Your vehicle will be provided and must be returned with a full tank of fuel. With a vehicle from our Worry-Free selection, you can travel with peace of mind and no hidden costs.

How can I change or cancel my reservation?

You can cancel your reservation through "My Account". We recommend contacting us by phone if your changes to your booking or cancellation takes place at short notice (48 hours or less).

When will I get a confirmation of my booking?

Most reservations will receive confirmation within minutes after payment takes place. We recommend contacting our Booking Department for last minute reservations (pick-up within 48 hours).

Which car rental companies are compared by Car-Rentals.com at this location?

Enterprise,National Car Rental,Alamo,Dollar Rent a Car,Payless Car Rental,FireFly Car Rental,Localiza Car Rentals,Sixt,Green Motion,Avis,Hertz,Budget,Europcar,Thrifty,Keddy By Europcar,NÜ Car Rentals,Fox Rent A Car,Mex Rent a Car,Routes,ACE Rent A Car,MÁS Rent a car,OtoQ,Red Spot Car Rental,Ace Rental Cars,SurPrice car rentals,Advantage Rent a Car,U-Save Auto Rental,Carwiz rent a car,Autounion Car Rental,Street Rent a Car,Economy,Economy Rent a Car

Car Rental Cancun

24-02-2019

No problems with the booking

No problems with the booking and a good price but not worth the waiting.

22-09-2025

Good

08-09-2025

Easy to navigate website and

Easy to navigate website and reserve vehicle. Confirmation was quick and no surprises

29-08-2025

Excellent as ever!

11-08-2025

No problems. Straight forward booking

No problems. Straight forward booking process.

25-06-2025

All good.

24-06-2025

Easy and well supported. Regular

Easy and well supported. Regular prompts and alerts Will use again…..just not Avis!!

22-05-2025

Process was fine and quick

Process was fine and quick. Car was reserved within10 minutes.

05-05-2025

No issues. Will definitely use

No issues. Will definitely use again, thank you

16-03-2025

Terrible. I booked about 6

Terrible. I booked about 6 times. E Rey time my credit card failed. It must have been a problem with the website on a Saturday morning. I almost gave up but tried after several hours. Experience was good. O was hesitant to rent from dollar but it was fine.

07-03-2025

Very easy website and good

Very easy website and good communication between booking the car and picking it up.

28-02-2025

Great - quick, easy to

Great - quick, easy to use.

25-02-2025

Great

12-02-2025

Great experience

09-02-2025

The overall service was okay

The overall service was okay however receiving emails stating I was late were Incorrect and needs to be rectified in your software it was kind of annoying having them to call the 800 number to clarify the situation.