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FAQs
On this page you will find answers to the most frequently asked questions.
My booking/reservation
In case of any changes or cancellations before the start of the car rental, no administration fees will be charged. When you cancel your booking before the start of the car rental, you will always get a refund. Cancellation is only without charge up to 48 hours before pickup. All changes and cancellations are carried out by us and not by the car rental company. Other changes such as the rental period will obviously affect the price of your booking.
Our answer to all of these questions is the 'Worry-Free' package. This package is a label that indicates that the rental vehicle meets the following requirements: Unlimited kilometres, zero excess (or excess cover), a favourable fuel policy and a rental company with good customer reviews. When you're choosing from vehicles that meet these four requirements, the choice becomes a lot easier.
Pickup, use and return of my rental car
Besides the voucher, you also need to bring your passport, driver's license and credit card. When your driver's license can't be read by the rental company (Chinese for example), you will also need an international driver's license as a translation. Only your original passport and driver's license are valid, so please don't bring any copies.
Additional options and possibilities
Insurances
In certain countries, we offer specific products with which we refund the excess amount afterwards in the event of damage or theft. The only condition is that you provide us with the police report AND damage report afterwards.
The Collision Damage Waiver (CDW) never covers damage to tires, windows, mirrors, undercarriage, roof, interior or key of the rental car.
Theft Protection (TP) does not apply to any personal belongings you leave behind in the rental car. Your own travel insurance can compensate you for this type of theft. Never leave your belongings in sight. Take them with you or leave them in the trunk. Otherwise, this will not be covered by your travel insurance.
The Personal Accident Insurance and Personal Effects Coverage can be insured (optional and not inclusive) locally or by means of a travel insurance.
Credit cards: Insurances and Coverage
Due to the fact that the insurances and coverage may vary per credit card company, we kindly ask you to contact the respective company. You can also ask if the coverage only applies if the transaction or deposit is charged to the specific credit card.
In the event of damage, you first pay the excess amount to the rental company. We then reimburse you afterwards. In short, you carry no risk and, should you incur any damages, it will cost you nothing at all.
The only condition is that you send us the necessary documents in the event of any damage: proof of the amount paid, police report, damage report, etc.